Zip Downloads and Share Links

What it does

Once a sub-account or a package is backed up, this is how files leave the vault. Two options sit in one panel:

• Zip files. Press Prepare download and Backup & Insights builds the backup into zip parts in your storage. Each part lists its file count and size and downloads straight from storage.
• Send to someone. Create a link that works for 1, 7 or 30 days, with an optional password. Active links are listed with copy and turn-off buttons.

For a whole sub-account, a File list (CSV) link gives you the manifest. For a package, part 1 contains contacts.csv and the file list.

Why it matters

Getting thousands of files out of a CRM is where many backups fail in practice. A single giant download times out. A link straight into raw storage is hard to hand to a client. Emailing attachments doesn't scale past a few files. And handing over a folder of files with no index means nobody can tell which statement belongs to which merchant.

GoHighLevel doesn't offer a bulk file download, as of October 2026. Even after you've backed files up, you need a sane way to hand them to an owner who's leaving, an auditor, a lender or a rep. Downloading all files from GoHighLevel contacts covers the manual route and why it's so slow.

Share links fit the cases where the recipient shouldn't have access to anything else: a departing client taking their files, an outside reviewer, or a partner who needs one sub-account's documents. They get exactly that download for a limited time, and you can cut it off whenever you want.

How it works

1. Back up the sub-account with File Backup, or build a rep package.
2. Open the download panel for the sub-account or package.
3. Press Prepare download. Parts show as queued, zipping, then ready. You can close the panel while it builds.
4. Press Download on each part.
5. To share instead, choose how long the link works, optionally enter a password, and press Create link. The link is copied for you.
6. Send the link, and send the password separately.
7. Use Turn off this link to end access early.

Good to know

• Downloads come straight from storage, so large backups don't run through a slow middle step or time out.
• Rebuilding replaces parts. Preparing the zips again replaces the current ones.
• The manifest ties files to contacts. Use the file list CSV to match each file back to its contact, opportunity or conversation.
• Terminal users can use the classic download page, which includes an rclone command.
• Password-protected links say so when copied, as a reminder to send the password another way.
• Packages and whole accounts work the same way. The same panel handles a single rep package or an entire sub-account's backup.